Privacy Policy
Last updated: June 2026
1. Who We Are
BetterTransfer (bettertransfer.co) is a private transfer marketplace operated as an individual business. Contact: (WhatsApp).+374 77 292 595 (WhatsApp).
2. What Data We Collect
When you submit a transfer request, we collect:
- Your name
- WhatsApp phone number
- Email address (optional)
- Transfer details (pickup, destination, date, passenger count)
- Any notes you provide
When a driver registers, we collect their name, WhatsApp, email, vehicle details, and service areas.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance — your data is necessary to fulfill a transfer booking you have requested.
- Legitimate interests — we use analytics data to improve our service.
- Consent — for optional email communications and advertising cookies.
4. How We Use Your Data
We use your data to:
- Match your transfer request with available drivers
- Send you booking confirmation and updates by email (if provided)
- Facilitate communication between you and your driver
- Improve our service
We do not sell your data to third parties. We do not use your data for targeted advertising.
5. Who Sees Your Data
Drivers who respond to your booking will see your route, date, and passenger count. Once a driver is confirmed, they will receive your WhatsApp number to coordinate the pickup. Your name and contact details are never shared publicly.
6. Third-Party Processors
We use the following trusted third-party services to operate BetterTransfer:
- Supabase (EU-West) — database and data storage.
- Vercel — website hosting and analytics.
- Resend — transactional email delivery.
- Google Analytics 4 — website analytics and user behaviour tracking. Google may use cookies to measure how visitors use our site.
- Microsoft Clarity — heatmaps and session recordings. Clarity may record mouse movements, clicks, and scrolls to help us improve the site. Data is processed by Microsoft.
- Google AdSense — advertising. Google may use cookies to show relevant ads.
7. Cookies
- Analytics — Vercel Analytics uses cookieless tracking. Google Analytics 4 may store cookies to measure usage. You can opt out via Google Ad Settings.
- Session recording — Microsoft Clarity records anonymised session data (mouse movements, clicks, scrolls) to help us improve the site.
- Advertising — Google AdSense may store cookies on your device to personalise and measure the effectiveness of advertisements. You can opt out via Google Ad Settings.
By continuing to use our site, you consent to our use of cookies as described above.
8. Data Storage & Retention
Your data is stored on Supabase servers in the EU-West region. We retain booking data for up to 12 months. You may request deletion at any time by contacting us.
9. Your Rights
Under GDPR and equivalent laws in Albania and Montenegro, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability (receive your data in a structured format)
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us via WhatsApp. We will respond within 30 days.
10. Applicable Law
This policy is governed by the data protection laws of Montenegro (Law on Personal Data Protection, 2021) and Albania (Law No. 9887 on Protection of Personal Data), which are harmonised with the EU General Data Protection Regulation (GDPR).
11. Contact
Privacy questions: on WhatsApp. +374 77 292 595 WhatsApp.